A man took to Twitter to express his frustration over an IndiGo flight delay, claiming that it was caused by pilot being tired. Sameer Mohan posted screenshots of his wife’s WhatsApp chat, where she detailed the events unfolding during the flight. The tweets gained traction on social media, prompting a response from the airline.
According to Mohan’s tweets, his wife’s flight from Dehradun to Chennai on July 2 experienced a delay of over three hours. He initially criticised IndiGo in a tweet, expressing disappointment in their treatment of regular passengers and tagging the minister of civil aviation for a resolution.
Subsequently, Mohan shared screenshots of his conversation with his wife, alleging that the pilots were stressed and that the airline was unable to find a replacement crew. He also revealed that the flight was diverted to Lucknow and then Delhi.
Another passenger, Ketharinath Kamalanathan, also shared a video from inside the flight, claiming that pilots parked the aircraft in Delhi and left without providing any information. Acknowledging the issues being faced by the passengers Indigo responded on Twitter saying that they regretted the inconvenience caused by the delay. They further added they understood the challenges when travel plans did not go as planned.
Indigo said the delay was caused due to operational reasons. They thanked Mohan for his patience and understanding. The incident has sparked concern among other social media users, who criticised the airline for their handling of the situation. Passengers expressed frustration with the lack of information provided by the crew and emphasised the need for better customer service in such situations.
Variety of comments started coming on Twitter where one user said boarding experience is the worst in Indigo. He said the airline treated passengers like cattle. He added he preferred Vistara airlines over Indigo which was much better and was ready to pay extra for the service
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